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Nicholas Spanos, Principal Consultant, Computer Aid, Inc

Thirty years of experience in the IT industry developing and supporting applications, managing projects, and management consulting. For the last 10 years, he has analyzed the service delivery effectiveness of IT organizations and has managed the implementation of processes and tools for improving organizational effectiveness and agility.

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If you have any questions about the blog content or specific questions on how CAI's Lean IT Service Management can help your organization, "Ask Nick."
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  • Nick Spanos: Gunther, A good test plan will organize test cases to align with the supported business processes. This will help to en...
  • GUNTHER GORTZ: Hi, Nick What you understanding Automating a business process? Can we also, understanding that this can be aplicated t...
  • Nick Spanos: Rejecting Lean solutions could be justifies as a resistance to potential layoffs. Resistance to change is quite common ...
  • Bella: I truly have this btietr experience of how the LEAN initiatives are being thrown to dustbins. Most of the time, the LEAN...
  • Nick Spanos: I agree that perfection is unachievable but we should be aware of how far we have deviated from perfection. "we should ...